Terms of Service

These Terms of Service ("Terms") are an agreement between Revyn Media ("we", "us"), an Alberta, Canada business (First Edmonton Place, 10665 Jasper Avenue, Edmonton, AB T5J 3S9, Canada), and the business that creates a Revyn Engine account ("you"). By creating an account or using the platform, you agree to these Terms. Revyn Engine is a business tool: you confirm you are entering these Terms for business purposes, not as a consumer, and that the person accepting them is authorized to bind your business.

The service

Revyn Engine is a software platform for operating entertainment venues: online booking, check-in and waivers, session management, payments, messaging, AI agents, marketing and analytics. We may improve or modify features over time; we will not materially reduce the core functionality you pay for during a paid term without notice.

Accounts and acceptable use

• You are responsible for your staff accounts, credentials and the accuracy of your venue's information. Platform accounts require multi-factor authentication at login; keep your second factor and recovery codes secure.
• Account holders and staff users must be at least 18 years old.
• You may only use the platform for lawful business purposes and in compliance with the laws that apply to your venue and your guests, including consumer-protection, privacy (e.g. PIPEDA, provincial privacy acts, US state privacy laws, GDPR/UK GDPR where applicable) and messaging (e.g. TCPA/CASL) laws.
• You may not attempt to breach, probe or disrupt the platform's security, resell access, or use the service to send spam. Good-faith security research is welcome through the responsible-disclosure process described on our Security page.

Your data, and how we process it

You own the data you and your guests put into the platform. You grant us the rights needed to host and process it to provide the service, as described in our Privacy Policy. For guest personal information, you are the controller and we are your processor: our Data Processing Addendum (DPA) — incorporated into these Terms for all personal data we process on your behalf — commits us to process guest data only on your instructions, keep it confidential, secure it with the measures described on our Security page, assist you with data-subject requests, and notify you without undue delay of any personal-data breach affecting your data.

• Sub-processors. You authorize the sub-processors listed in our Privacy Policy; we will notify you before adding new ones, and you may object on reasonable data-protection grounds.
• Your responsibilities. You are responsible for having a lawful basis to collect your guests' data — including valid parent/guardian consent for minors' waivers and any consents your jurisdiction requires for marketing — and for responding to your guests' data-rights requests, which the platform's export, correction and erasure tools support.
• Legal requests. If we receive a legal demand for your data, we will notify you before disclosing unless the law prohibits it.

Fees and billing

• Subscriptions are billed in advance, monthly or annually, through Stripe at the pricing shown on our pricing page or in your order form. Prices are stated exclusive of applicable taxes (e.g. GST/HST, VAT, sales tax), which are added where we are required to collect them.
• Trials (currently 14 days) and promotional discounts (such as LAUNCH90) convert to standard pricing when they end, unless you cancel first.
• Guest payments are processed through your own Stripe account under Stripe's terms; their fees are separate from ours.
• Fees are non-refundable except where required by law; you can cancel anytime and keep access through the end of the paid period.

AI features

AI agents and copilot features generate content automatically. You control each channel's autonomy level and remain responsible for reviewing configurations and for communications sent on your behalf. Where you enable AI features, the relevant conversation content is processed by the AI providers disclosed at activation, as sub-processors under the DPA. AI output may contain errors; do not rely on it for legal, medical or safety-critical decisions.

Suspension and termination

You may cancel at any time from the dashboard. We may suspend or terminate accounts for material breach of these Terms, non-payment, or use that threatens the platform or other customers — with notice where practicable. After termination we provide a 30-day window to export your data using the platform's export tools (or on request), after which your data is deleted or anonymized per our retention schedule, except where law requires longer retention (e.g. signed waivers, financial records).

Warranties and liability

The service is provided "as is" without warranties beyond those that cannot be disclaimed. To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and our total liability under these Terms is capped at the fees you paid us in the twelve months before the claim. Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, or your payment obligations. You are responsible for the legal effectiveness of the waivers your venue collects — the platform records signatures but does not provide legal advice, and waiver enforceability varies by jurisdiction.

Governing law and disputes

These Terms, and any dispute arising out of them or the service, are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-laws rules. The parties attorn to the exclusive jurisdiction of the courts of Alberta, sitting in Edmonton — except that either party may seek injunctive relief for misuse of the platform or infringement of intellectual property in any court of competent jurisdiction, and nothing in this section deprives you of mandatory protections of the place where you are established. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

General

These Terms, together with the Privacy Policy, the DPA, the Kiosk Hardware Agreement (which governs the kiosk software and any kiosk hardware we supply — hardware that remains our property) and your order form, are the entire agreement between us for the service. If any provision is found unenforceable, the rest remain in effect. We may update these Terms; material changes will be notified in-app or by email at least 30 days before they take effect, and continued use after that constitutes acceptance — if you object, you may cancel before the change takes effect and receive a pro-rata refund of prepaid fees for the unused period. Questions? Email info@revynengine.com, or write to us at Revyn Media, First Edmonton Place, 10665 Jasper Avenue, Edmonton, AB T5J 3S9, Canada.