Privacy Policy

This Privacy Policy explains how Revyn Media ("we", "us") collects, uses and protects personal information when you visit revynengine.com, sign up for Revyn Engine, or use the Revyn Engine platform. It covers both prospective customers browsing this site and venue operators using the platform.

Two roles: controller and processor

For information you give us directly — a trial signup, a sales inquiry, your account details — we act as a data controller. For guest data that venues manage inside the platform (bookings, waivers, customer profiles, conversations), the venue is the controller and we act as a data processor on the venue's instructions. Guests seeking access to or deletion of their data held by a venue should contact that venue first; we support venues in fulfilling those requests.

Information we collect

• Contact and account data — name, email, company name and phone number when you request a trial, demo access or contact sales; login credentials and roles when you use the platform.
• Platform content — data venues store in the platform: bookings, customer profiles, waivers (including waivers for minors, signed by a guardian), messages and campaign content.
• Payment data — subscription billing and guest payments are processed by Stripe. Card numbers never touch our systems.
• Usage and device data — logs, IP addresses and analytics events, collected subject to the consent choices you make in our consent banner where required by your region.

How we use it

• To provide, secure and improve the platform and this website
• To respond to sales, demo and support requests
• To send service communications, and marketing you can opt out of at any time
• To meet legal obligations and enforce our Terms of Service

We do not sell personal information.

Sharing

We share data only with service providers needed to run the platform — hosting and storage (Cloudflare), payments (Stripe), communications (email/SMS providers such as Twilio and Mailgun) and AI service providers used to power optional agent features — each bound by contractual data-protection obligations. We may also disclose information where required by law.

Retention

We keep personal information only as long as needed for the purposes above, per our documented retention schedules. When a venue closes its account, its data is deleted or anonymized after a wind-down period, except where law requires longer retention (e.g. signed waivers, financial records).

Your rights

Depending on your region (including under GDPR and CCPA), you may have the right to access, correct, export, restrict or delete your personal information, and to object to certain processing. To exercise these rights, email support@revynengine.com. We will respond within the timelines required by applicable law, and we do not discriminate against you for exercising your rights.

Security

Data is encrypted in transit and at rest, access is role-based and audited, and our controls are aligned to the CSA Cloud Controls Matrix v4. See Security & Compliance for details.

Children

This website and the platform's operator accounts are for adults. Waiver records for minors are created and consented to by a parent or legal guardian at the venue's direction, and are used only for that purpose.

Changes and contact

We may update this policy from time to time; material changes will be noted on this page with a new "last updated" date. Questions? Email info@revynengine.com, or write to us at Revyn Media, First Edmonton Place, 10665 Jasper Avenue, Edmonton, AB T5J 3S9, Canada.